Where is my order?

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Use the link in your confirmation email to check in on your order at any time, or sign in to your account to see the status of all your orders and track them.

You can also click the chat icon at the bottom right of the website and select the Track my Order option. 

If you need help tracking your order, contact us and we'll be glad to help. 

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  • Can my order be expedited?

    Last updated:

    Expedited shipping is available to selected countries and will appear as an option at checkout if available in your country.

    Can my order be expedited?

    Last updated:

    Expedited shipping is available to selected countries and will appear as an option at checkout if available in your country.

  • Is my payment information secure?

    Last updated:

    We use the Shopify e-commerce platform, the global gold standard, so you can be confident that all of your information is 100% protected. 

    Is my payment information secure?

    Last updated:

    We use the Shopify e-commerce platform, the global gold standard, so you can be confident that all of your information is 100% protected. 

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Please note that the information provided in this article is for general informational purposes only. Any information provided here is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Before beginning any type of treatment regimen you should always seek the advice of your licensed healthcare professional. Xialla Inc. are not liable for any direct or indirect claim, loss or damage resulting from use of the information in this message. Any application of the information provided in this message is at the reader's sole discretion and responsibility.