Customer support

We're here to help. For the fastest response, please use the form.

If you prefer, you can call or email us:

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Response time

We try to respond to all support requests within 4 hours. If your request is urgent, please call us at 1-888-504-4526 x 7.

Size changes

We'll gladly exchange your Xialla for a different size at no charge. Just use the form above to let us know what size you'd like.


At Xialla we know that there's no perfect ED treatment. We can honestly say that Xialla works for four out of five men. That's why we also stress that if Xialla doesn't work for you, or for any other reason, just request a refund using the form above and we'll happily refund your full purchase price within 60 days. And to save hassle, there's no need to return your Xialla. Simply discard it.


If your Xialla breaks or is otherwise defective, contact us for a free replacement within one year of purchase.