Customer Support

Check the FAQ

Get answers to common questions.

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Still need help?

Email us at help@xialla.com

Call us at 888-504-4526

Click the chat button on the bottom right of this website.

Response Time

We try to respond to support requests within 4 hours.

Exchanges

We'll gladly exchange your Xialla for a different size at no charge. Just use the form above to let us know what size you'd like.

Refunds

At Xialla we know that there's no perfect ED treatment. We can honestly say that Xialla works for four out of five men. That's why we also stress that if Xialla doesn't work for you, or for any other reason, just let us know and we'll happily refund your full purchase price within 60 days. And to save hassle, there's no need to return your Xialla. Simply discard it.

Warranty

If your Xialla breaks or is otherwise defective, contact us for a free replacement within one year of purchase.