Frequent questions

How long does shipping take?

Standard free shipping takes 5-7 days. Expedited shipping takes 2-3 days.

Does Xialla work with ED medication?

Yes, Xialla can be used with ED medication. Erections need 1) blood flowing into the penis and 2) limited blood flowing out. ED medication encourages blood inflow to the penis, while Xialla keeps it there by slowing outflow.

I've tried everything and nothing works. Can Xialla help me?

In clinical trials Xialla was effective at treating 54-66% of men, depending on the severity of their ED. When ED is a result of blood outflow, Xialla is more likely to help.

Is Xialla tested in clinical trials?

Yes. In two separate clinical trials Xialla demonstrated significant benefit to erectile function and sexual enhancement for 54 to 66% of patients, depending on their erectile dysfunction severity.

What lubricant should I use with Xialla?

We recommend a high quality water based or oil based personal lubricant, available in pharmacies or adult stores. You should avoid using silicone lubricants as they react with the silicone of Xialla to gradually soften and expand it.

How effective is Xialla?

Xialla helps 6/10 men get an erection. It has also been proven effective for difficult to treat cases of ED. Since Xialla helps slow blood outflow (venous leakage) clinical trials showed it to be effective in combination with conventional ED drugs or injections that promote blood inflow.

What makes Xialla different?

Xialla uses a soft, stretchy ring at the base of the penis and a smooth band between your buttocks to attach at the back. This pulls the ring backwards, preventing movement that could allow blood to escape. It's a completely external device- no medications or prescriptions necessary.

What’s the difference between Xialla and a “cock ring”?

Cock rings move back and forth during sex, which allows blood to escape and your erection to fade. Xialla secures the ring in place, preventing blood outflow and helping you maintain a firm long-lasting erection.

Am I able to orgasm while wearing Xialla?

Xialla was designed to improve your erection so that you can have better sex. Xialla won’t impede or prevent your ability to orgasm. If you've tried cock rings and they make ejaculation uncomfortable or impossible, it may be that the rings were too tight. Cock rings need to be tight so they don't move. Xialla doesn't need to be as tight because it's prevented from moving by being held in place against the scrotum/pubis.

Will Xialla work for me after a prostatectomy?

In clinical trials, Xialla helped 40% of men with a prostatectomy. We recommed consulting your doctor about using medication in combination with Xialla, as this was sometimes required to be successful.

Does it matter if I’m circumcised?

Not at all. Xialla rests at the base of the penis, so circumcision does not have any impact on the use of the device.

Do I need an erection to start?

No. Xialla can actually help you get an erection. As you begin to get stimulated and blood flows into the penis, Xialla helps the erection to build by preventing blood from flowing back out too quickly.

Can I use a pump with Xialla?

Yes, but be sure to use the pump before wearing Xialla. The pump will not work if you are already wearing the device, as the vacuum seal cannot form properly.

I have a penile implant. Can I still use Xialla?

Xialla is a completely external device, so it’s possible that it could still work for you. If you’re unsure, please consult your doctor.

How does Xialla block blood outflow but not block blood inflow?

Xialla targets blood outflow which occurs through veins near the surface of the penis, just under the skin. Blood inflow occurs through arteries that are deep within the penile shaft.

I can get an erection but it goes away. Can Xialla help?

Yes! Xialla works best for men who struggle with excessive blood outflow. Many men can get an erection, but find it difficult to maintain because the blood outflow is too much. Xialla works by preventing blood outflow from the penis so that your erection lasts longer.

Does Xialla work if you're diabetic or have high blood pressure or heart disease?

Xialla might work. These conditions can all contribute to ED by slowing the inflow of blood to the penis and/or inhibiting the mechanism that prevents excessive blood outflow. While existing therapies enhance blood inflow, there was nothing effective before Xialla that helps prevent blood outflow. Xialla helps prevent excessive blood outflow so it may be of benefit to men with diabetes, high blood pressure and heart disease.

Is Xialla visible when on?

Xialla has a minimalist design, but it’s not invisible. When it’s on, your partner is able to see the ring at the base of your penis, and if you turn around, they may see the adhesive pad that rests above your buttocks.

How long can I use Xialla for?

To avoid temporary or permanent injury: Avoid falling asleep while wearing Xialla. Allow at least 1 hour between uses. Use Xialla for no longer than 1 hour per time.

How do I clean Xialla?

It’s super easy- warm water and gentle soap are all you need! Be sure to discard the adhesive pad after each use.

How often do I have to reorder the Xialla device?

Xialla can be used multiple times. We recommend using it for 2-4 months before considering a new one for hygienic reasons.

Does Xialla come in other colours?

For now we exclusively offer a white, semi-translucent device.

Do I need help putting on Xialla?

Xialla is easy to put on by yourself. However, if you have limited mobility and have trouble reaching behind yourself to your lower back, a partner can help.

Can Xialla be used with a vacuum pump?

Xialla's loop that goes around the scrotum breaks the air seal so the vacuum pump won't work with Xialla in place. However the pump can be used before putting on Xialla.

Is Xialla packaged discreetly?

Yes. Xialla arrives in a plain bubble-pack envelope.

Is my payment information secure?

We use the Shopify checkout platform, so you can be confident that all of your information is 100% protected.

Where is my order?

Use the link in your confirmation email to check in on your order at any time. In the event that we're backordered, we'll let you know the status by email.

Can my order be expedited?

Yes, we offer expedited shipping in our checkout.

What is your refund/return policy?

If you're not satisfied with your Xialla for any reason, contact us at within 60 days for a full refund. Please note that if you choose expedited shipping, this extra cost is non-refundable.

What payment methods are accepted?

We accept Visa, Mastercard, American Express and PayPal.

How do I order adhesive pads? Are the adhesive pads multiple or one-time use?

With your Xialla device order, you receive a starter pack of 10 pads. Each adhesive pad is intended for one-time use.

Is Xialla covered under my health insurance policy?

Xialla isn't currently covered under health insurance.

Do I need a prescription to order Xialla?

No prescription is needed to order Xialla. However if you have medical conditions that could make the use of Xialla unsafe, we advise you to consult with your physician before using Xialla.

Xialla doesn't help me get an erection.

Don’t give up. First, if Xialla isn’t snug around the penis, contact us and we’ll send you a replacement. Second, since Xialla helps control excess blood outflow, clinical trials proved Xialla to be highly effective in combination with therapies that promote blood inflow, including both oral ED medication and injections.

The adhesive pad doesn't stick well to my skin.

If the adhesive pad comes off, there are a few things you can try. First, make sure Xialla is attached near the bottom of the pad, not in the middle or the top. Second shave the little patch of skin where the pad sticks. Third, ensure the skin is clean and dry before sticking the pad.

My Xialla broke.

Contact us for a free replacement within reasonable time frame.

Xialla doesn't fit well (too tight or too loose)

If your Xialla is too big or too small, please get in touch and we’ll send you a replacement free of charge.

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