Help

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Frequent questions

What size should I order?

We have a size guide here to help you choose. If you’re not sure of your size, we suggest Regular, as this fits most men. And no need to worry - we’ll send you a free replacement if you need something a bit bigger or smaller.  

< 4
< 5
Erect (in)
4-5
5-6
Regular
(fits most guys)
Thicker
Flaccid (in)
Xialla size
Penis circumference
Slender
> 6
> 5
How long does shipping take?

Standard free shipping takes 5-7 days. Expedited shipping takes 2-3 days.

Does Xialla work with ED medication?

Yes, Xialla can be used with ED medication. Erections need 1) blood flowing into the penis and 2) limited blood flowing out. ED medication encourages blood inflow to the penis, while Xialla keeps it there by slowing outflow.

I've tried everything and nothing works. Can Xialla help me?

In clinical trials Xialla was effective at treating 54-66% of men, depending on the severity of their ED. When ED is a result of blood outflow, Xialla is more likely to help.

Is Xialla tested in clinical trials?

Yes. In two separate clinical trials Xialla demonstrated significant benefit to erectile function and sexual enhancement for 54 to 66% of patients, depending on their erectile dysfunction severity.

What lubricant should I use with Xialla?

We recommend a high quality water based or oil based personal lubricant, available in pharmacies or adult stores. You should avoid using silicone lubricants as they react with the silicone of Xialla to gradually soften and expand it.

How effective is Xialla?

Xialla helps the majority of men get an erection. It has also been proven effective for difficult to treat cases of ED. Since Xialla helps slow blood outflow (venous leakage) clinical trials showed it to be effective in combination with conventional ED drugs or injections that promote blood inflow.

What makes Xialla different?

Xialla uses a soft, stretchy ring at the base of the penis and a smooth band between your buttocks to attach at the back. This pulls the ring backwards, preventing movement that could allow blood to escape. It's a completely external device- no medications or prescriptions necessary.

What’s the difference between Xialla and a “cock ring”?

Cock rings move back and forth during sex, which allows blood to escape and your erection to fade. Xialla secures the ring in place, preventing blood outflow and helping you maintain a firm long-lasting erection.

Am I able to orgasm while wearing Xialla?

Xialla was designed to improve your erection so that you can have better sex. Xialla won’t impede or prevent your ability to orgasm. If you've tried cock rings and they make ejaculation uncomfortable or impossible, it may be that the rings were too tight. Cock rings need to be tight so they don't move. Xialla doesn't need to be as tight because it's prevented from moving by being held in place against the scrotum/pubis.

Will Xialla work for me after a prostatectomy?

In clinical trials, Xialla helped 40% of men with a prostatectomy. We recommed consulting your doctor about using medication in combination with Xialla, as this was sometimes required to be successful.

Does it matter if I’m circumcised?

Not at all. Xialla rests at the base of the penis, so circumcision does not have any impact on the use of the device.

Do I need an erection to start?

No. Xialla can actually help you get an erection. As you begin to get stimulated and blood flows into the penis, Xialla helps the erection to build by preventing blood from flowing back out too quickly.

Can I use a pump with Xialla?

Yes. Simply use Xialla instead of the ring supplied with the pump.

I have a penile implant. Can I still use Xialla?

Xialla is a completely external device, so it’s possible that it could still work for you. If you’re unsure, please consult your doctor.

How does Xialla block blood outflow but not block blood inflow?

Xialla targets blood outflow which occurs through veins near the surface of the penis, just under the skin. Blood inflow occurs through arteries that are deep within the penile shaft.

I can get an erection but it goes away. Can Xialla help?

Yes! Xialla works best for men who struggle with excessive blood outflow. Many men can get an erection, but find it difficult to maintain because the blood outflow is too much. Xialla works by preventing blood outflow from the penis so that your erection lasts longer.

Does Xialla work if you're diabetic or have high blood pressure or heart disease?

Xialla might work. These conditions can all contribute to ED by slowing the inflow of blood to the penis and/or inhibiting the mechanism that prevents excessive blood outflow. While existing therapies enhance blood inflow, there was nothing effective before Xialla that helps prevent blood outflow. Xialla helps prevent excessive blood outflow so it may be of benefit to men with diabetes, high blood pressure and heart disease.

Is Xialla visible when on?

Xialla has a minimalist design, but it’s not invisible. When it’s on, your partner is able to see the ring at the base of your penis, and if you turn around, they may see the adhesive pad that rests above your buttocks.

How long can I use Xialla for?

To avoid temporary or permanent injury: Avoid falling asleep while wearing Xialla. Allow at least 1 hour between uses. Use Xialla for no longer than 30 minutes per time.

How do I clean Xialla?

It’s super easy- warm water and gentle soap are all you need! Be sure to discard the adhesive pad after each use.

How often do I have to reorder the Xialla device?

Xialla can be used multiple times. We recommend using it for 2-4 months before considering a new one for hygienic reasons.

Does Xialla come in other colours?

For now we exclusively offer a white, semi-translucent device.

Do I need help putting on Xialla?

Xialla is easy to put on by yourself. However, if you have limited mobility and have trouble reaching behind yourself to your lower back, a partner can help.

Can Xialla be used with a vacuum pump?

Xialla's loop that goes around the scrotum breaks the air seal so the vacuum pump won't work with Xialla in place. However the pump can be used before putting on Xialla.

Xialla doesn't help me get an erection.

Don’t give up. First, if Xialla isn’t snug around the penis, contact us and we’ll send you a replacement. Second, since Xialla helps control excess blood outflow, clinical trials proved Xialla to be highly effective in combination with therapies that promote blood inflow, including both oral ED medication and injections. Consider talking to your doctor about using an oral therapy in combination with Xialla.

The adhesive pad doesn't stick well to my skin.

Make sure the area is clean and dry (not sweaty) when you attach the pad.  Attach the pad before you use any lubricant. If there's lubricant on your skin where the pad is being attached, the pad won't stick.  Put the tab as low as possible on your back since putting it higher increases the tension on the band.

My Xialla broke.

Contact us for a free replacement within reasonable time frame.

Xialla doesn't fit well (too tight or too loose)

If your Xialla is too tight or too loose, please get in touch and we’ll send you a different size free of charge.