Answers to common questions about orders and shipping such as payment security, payment methods and returns/refunds.
We currently ship to customers in the USA and Canada.
Standard shipping takes 5-7 business days. Please note that standard shipping orders may take a day or two longer due to high seasonal demand. Expedited shipping takes 3-5 business days.
Yes. Xialla arrives in a plain bubble-pack envelope.
We use the Shopify e-commerce platform and the Stripe payment platform, the global gold standards, so you can be confident that all of your information is 100% protected.
Use the link in your confirmation email to check in on your order at any time. In the event that we're backordered, we'll let you know the status by email.
Yes, we offer expedited shipping in our checkout.
If you're not satisfied with your Xialla for any reason, contact us at help@xialla.com within 60 days for a full refund. Please note that if you choose expedited shipping, or paid for delivery to the UK, this extra cost is non-refundable.
We accept all major credit cards, Visa gift cards, Visa debit cards and PayPal.
With your Xialla device order, you receive a starter pack of 10 pads. 30 pads refills can be ordered separately. Each adhesive pad is intended for one-time use.
Xialla isn't currently covered under health insurance.
