Answers to common questions about orders and shipping such as payment security, payment methods and returns/refunds.
Yes. Xialla arrives in a plain bubble-pack envelope.
We use the Shopify checkout platform, so you can be confident that all of your information is 100% protected.
Use the link in your confirmation email to check in on your order at any time. In the event that we're backordered, we'll let you know the status by email.
Yes, we offer expedited shipping in our checkout.
If you're not satisfied with your Xialla for any reason, contact us at help@xialla.com within 60 days for a full refund. Please note that if you choose expedited shipping, this extra cost is non-refundable.
We accept Visa, Mastercard, American Express and PayPal.
With your Xialla device order, you receive a starter pack of 10 pads. Each adhesive pad is intended for one-time use.
Xialla isn't currently covered under health insurance.
No prescription is needed to order Xialla. However if you have medical conditions that could make the use of Xialla unsafe, we advise you to consult with your physician before using Xialla.
