Orders & shipping

We ship to the USA, Canada, United Kingdom, France, Germany, Ireland, Italy, Spain, Sweden, Switzerland, Australia, Mexico, Netherlands, United Arab Emirates (Dubai), Finland, and South Africa.

Free shipping to the USA and Canada takes 5-7 business days. Expedited shipping is available to the USA and takes 3-5 business days. Shipping time to other countries varies on a country by country basis.

Yes. Xialla arrives in a plain bubble-pack envelope.

We use the Shopify e-commerce platform and the Stripe payment platform, the global gold standards, so you can be confident that all of your information is 100% protected.

Use the link in your confirmation email to check in on your order at any time. In the event that we're backordered, we'll let you know the status by email.

Expedited shipping is available to selected countries and will appear as an option at checkout if available in your country.

Xialla comes with a 100% satisfaction guarantee. If you don't love it, get a full refund within 60 days. Need a different size? We’ll send one for free. No returns required - just contact us, and we'll take care of you.

We accept all major credit cards, Visa gift cards, Visa debit cards and PayPal.

With your Xialla device you receive 10 pads. Each adhesive pad is intended for one-time use. To order more pads, click here.

Xialla isn't currently covered under health insurance.