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Get answers to common questions.

We'll gladly exchange your Xialla for a different size at no charge. You don't need to return the original Xialla.

Use the Support Form below to request a size change.

If you accidentally entered the wrong address, don't worry, mistakes happen. We'll update it for you. Even if your order already shipped, we'll gladly send a replacement to the correct address.

Use the Support Form below to request an address update.

You can track your shipment easily. Try one of the following:

• Check your email for your shipping confirmation. There's a tracking link in the email.
  OR
• Log in by clicking the account icon on the top right of this website. You'll see your order and a link to track it.

Still need help? Use the Support Form below to request us to track your shipment for you.

If your Xialla breaks or is otherwise defective, contact us for a free replacement within one year of purchase. You don't need to return the defective Xialla.

Use the Support Form below to request a replacement.

At Xialla we know that there's no perfect ED treatment. We can honestly say that Xialla works for four out of five men. That's why we also stress that if Xialla doesn't work for you, or for any other reason, we'll happily refund your full purchase price within 60 days. You don't need to return the Xialla.

Use the Support Form below to request a refund.

We're here to help with any questions you have about Xialla, venous leak or related issues.

Use the Support Form below to ask a question and we'll respond promptly.