I'm Nigel, the inventor and CEO. We're here to help.
Help & Customer Support
We're here to help you with size changes, refunds, warranty replacements, or any other concern or question you might have.
Important Things
- TO ENSURE THE ADHESIVE PADS STICK: Read this carefully.
- HOW TO WEAR XIALLA: Click for instructions
- INSTRUCTION VIDEO: Click here
- SIZE CHANGES: See below.
- WARRANTY: See below.
- REFUND: See below.
- TRACK SHIPMENT, ADDRESS CHANGE, FAQ: See below.
Try a Search
Find anything on the website fast. For example, search "pumps", "ED meds" or "lubricant"
Check the FAQ
Get answers to common questions.
Size Change
We'll gladly exchange your Xialla for a different size at no charge (you pay only for shipping). You don't need to return the original Xialla.
Use the Support Form below to request a size change.
Address Change
If you accidentally entered the wrong address, don't worry, mistakes happen. We'll update it for you. Even if your order already shipped, we'll gladly send a replacement to the correct address.
Use the Support Form below to request an address update.
Track my Shipment
You can track your shipment easily. Try one of the following:
- Check your email for your shipping confirmation. There's a tracking link in the email.
OR - Log in by clicking the account icon on the top right of this website. You'll see your order and a link to track it.
Still need help? Use the Support Form below to request us to track your shipment for you.
My order never arrived
If your order never arrived, contact us and we'll either track it down or re-ship another order to you.
Use the support form below to let us know.
Warranty Replacement
If your Xialla breaks or is otherwise defective, contact us for a free replacement within one year of purchase. You don't need to return the defective Xialla.
Use the Support Form below to request a replacement.
Refund
At Xialla we know that there's no perfect ED treatment. We can honestly say that Xialla works for four out of five men. That's why we also stress that if Xialla doesn't work for you, or for any other reason, we'll happily refund your full purchase price within 60 days. You don't need to return the Xialla.
Use the Support Form below to request a refund.
Something Else
We're here to help with any questions you have about Xialla, venous leak or related issues.
Use the Support Form below to ask a question and we'll respond promptly.
This simple form is the best and fastest way for us to help you
Support Form
- Fill in the form and click the SEND MESSAGE button. We'll send you a confirmation email right away.
- Check your email inbox for the confirmation email.
- Don't see the confirmation email? Check your spam folder. If it's not there, it's possible you misspelled your email address. Try submitting the form again.
- Still can't find the confirmation email? Use the chat widget to contact us (bottom right of this website).
- Requested a size change? Look for the link in the confirmation email and click it to complete your size change.