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Troubleshooting

I get itching or irritation after removing the adhesive pad. What can I do?

Some users experience mild itching or redness for a day or two after removing the single-use medical-grade adhesive pad. This is usually temporary and related to the adhesive or sensitive skin.

A simple over-the-counter remedy that has worked well for many customers is a thin layer of hydrocortisone cream applied after removal. 

Learn about tips for better pad adhesion and extra pads at Adhesive Pads.

Back to FAQ

How do I remove Xialla?

Removing Xialla is simple: pull the loop or band forward until the ring slides off. A gentle squeeze of the shaft makes it even easier if you are still engorged.

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Can I remove the anchoring band and just use the ring with the loop around my scrotum?

Many men wonder if the scrotal loop alone is enough. It isn’t — the full anchoring system is what keeps the ring locked in place and delivers Xialla’s better blood retention.

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