FAQ

I feel a sense of numbness in the shaft. Is this normal?

Any constriction ring, including Xialla, may cause the penile shaft go slightly numb. Customers who experience excessive numbness may want to try a larger size. Size changes are free, just contact...

Xialla doesn't fit well (too tight or too loose).

If your Xialla is too tight or too loose, please get in touch and we’ll send you a different size free of charge.

My Xialla broke.

Contact us for a free replacement within one year of purchase.

Xialla doesn't work for me

If Xialla doesn't work, don't give up yet. Here are some things to try. Is Xialla snug enough? If Xialla isn’t snug around the penis ... Help Xialla out with medication. Xialla slows excess blo...

The adhesive pad doesn't stick well to my skin.

If the adhesive pad doesn't stick well, here are a few things to check: Make sure the area is clean and dry when you apply the pad. When applying the pad, press and rub it firmly to create a good...