FAQ
What are the shipping specifications?
USA orders ship in a plain brown cardboard box with Xialla branding, measuring 1" x 5" x 7" (2.5 x 12.7 x 17.8 cm). For privacy, the box is shipped inside a poly bag. The package weighs 7 oz (0.2 k...
How do I order adhesive pads? Are the adhesive pads multiple or one-time use?
With your Xialla device you receive 10 pads. Each adhesive pad is intended for one-time use. To order more pads, click here. Learn about tips for better pad adhesion and what to do about itching af...
What payment methods are accepted?
We accept all major credit cards, Visa gift cards, Visa debit cards, Shop Pay, Google Pay, Apple Pay and PayPal. Learn about payment security and how much Xialla costs.
What is the refund and exchange policy?
Xialla comes with a 100% satisfaction guarantee. If you don't love it, get a full refund within 60 days. Need a different size? We’ll send one for free. No returns required - just contact us, and w...
At the moment we don't offer expedited shipping. Learn about how long shipping takes, where we ship, and tracking your order.
Use the link in your confirmation email to check in on your order at any time, or sign in to your account to see the status of all your orders and track them. You can also click the chat icon at t...
Is my payment information secure?
We use the Shopify e-commerce platform, the global gold standard, so you can be confident that all of your information is 100% protected. Learn about accepted payment methods and the refund and ex...
Is Xialla packaged discreetly?
Yes. USA orders arrive in a plain brown cardboard box, shipped inside a poly bag for privacy. Nothing on the outside indicates the contents. Canada orders arrive in a plain brown business envelope ...
Our standard free shipping takes 5-7 business days. Expedited and priority shipping are available at extra cost. Orders are shipped within one business day of receipt. Learn about where we ship,...
We ship to the USA and Canada. We are a small but fast-growing Canadian company. As we grow we will ship internationally. Learn about how long shipping takes, expedited orders, and discreet packag...
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