FAQ

Can I use a pump with Xialla?

Yes. We have two articles to help you use Xialla with a pump. The first article, Using Xialla with ED pumps, is a general description. The second article, A step-by-step guide to using Xialla with...

Does it matter if I’m circumcised?

Not at all. Xialla rests at the base of the penis, so circumcision does not have any impact on the use of the device.

Will Xialla work for me after a prostatectomy?

In clinical trials, Xialla helped 40% of men with a prostatectomy. If you've had a prostatectomy we recommend consulting your doctor about using medication in combination with Xialla, as this was s...

Am I able to orgasm while wearing Xialla?

Xialla was designed to improve your erection so that you can have better sex. Xialla won’t impede or prevent your ability to orgasm. If you've tried cock rings and they make ejaculation uncomfortab...

What’s the difference between Xialla and a “cock ring”?

Cock rings move back and forth during sex, which allows blood to escape and your erection to fade. Xialla secures the ring in place, preventing blood outflow and helping you maintain a firm long-la...

Is Xialla covered under my health insurance policy?

Xialla isn't currently covered under health insurance.

How do I order adhesive pads? Are the adhesive pads multiple or one-time use?

With your Xialla device you receive 10 pads. Each adhesive pad is intended for one-time use. To order more pads, click here.

What payment methods are accepted?

We accept all major credit cards, Visa gift cards, Visa debit cards, Shop Pay, Google Pay, Apple Pay and PayPal.

What is the refund and exchange policy?

Xialla comes with a 100% satisfaction guarantee. If you don't love it, get a full refund within 60 days. Need a different size? We’ll send one for free. No returns required - just contact us, and w...

Can my order be expedited?

Expedited shipping is available at additional cost.