FAQ
Xialla doesn't fit well (too tight or too loose).
If your Xialla is too tight or too loose, please get in touch and we’ll send you a different size free of charge. Learn about choosing your size, the ring's exact dimensions, and how tight Xialla s...
Contact us for a free replacement within one year of purchase. Learn about how long Xialla lasts, how to clean it, and the refund and exchange policy.
If Xialla doesn't work, don't give up yet. Here are some things to try. Is Xialla snug enough? If Xialla isn’t snug around the penis ... Help Xialla out with medication. Xialla slows excess blo...
Do I need help putting on Xialla?
Xialla is easy to put on by yourself. However, if you have limited mobility and have trouble reaching behind yourself to your lower back, a partner can help. See the step by step instructions here....
Does Xialla come in other colours?
For now we exclusively offer a white, semi-translucent device. Learn about whether Xialla is visible when on, the ring's exact dimensions, and how to clean it.
How many times can Xialla be used and how long does it last?
Xialla can be used many times and, with care, can last a long time. Customers may wish to consider a new Xialla after 2-4 months for freshness, based on personal preference. Learn about cleaning X...
Xialla is easily cleaned with warm water and gentle soap. Learn about how long Xialla lasts and how long to wear it at a time.
How long can I use Xialla for?
To avoid temporary or permanent injury: Use Xialla for no longer than 30 minutes per time. Allow at least 1 hour between uses. Avoid falling asleep while wearing Xialla. Learn about using a con...
Xialla has a minimalist design, but it’s not invisible. When it’s on, your partner is able to see the ring at the base of your penis, and if you turn around, they may see the adhesive pad that rest...
Does Xialla work if you're diabetic or have high blood pressure or heart disease?
Xialla has been proven to help men with difficult to treat conditions. Conditions such as diabetes, high blood pressure and heart disease can all contribute to ED by slowing the inflow of blood to ...
Stay up to date.
Subscribe to receive new and informative articles in your inbox.
Subscribe to receive new and informative articles in your inbox.