FAQ

Xialla doesn't work for me

If Xialla doesn't work, don't give up yet. Here are some things to try. Is Xialla snug enough? If Xialla isn’t snug around the penis ... Help Xialla out with medication. Xialla slows excess blo...

The adhesive pad doesn't stick well to my skin.

If the adhesive pad doesn't stick well, here are a few things to try: Warm up the adhesive pad:Option 1: After applying the adhesive pad to your back, use a blow dryer to gently warm the pad.Opt...

Do I need help putting on Xialla?

Xialla is easy to put on by yourself. However, if you have limited mobility and have trouble reaching behind yourself to your lower back, a partner can help. See the step by step instructions here....

Does Xialla come in other colours?

For now we exclusively offer a white, semi-translucent device.

How many times can Xialla be used and how long does it last?

Xialla can be used many times and, with care, can last a long time. Customers may wish to consider a new Xialla after 2-4 months for freshness, based on personal preference. 

How do I clean Xialla?

Xialla is easily cleaned with warm water and gentle soap.

How long can I use Xialla for?

To avoid temporary or permanent injury: Use Xialla for no longer than 30 minutes per time.  Allow at least 1 hour between uses. Avoid falling asleep while wearing Xialla.

Is Xialla visible when on?

Xialla has a minimalist design, but it’s not invisible. When it’s on, your partner is able to see the ring at the base of your penis, and if you turn around, they may see the adhesive pad that rest...

Does Xialla work if you're diabetic or have high blood pressure or heart disease?

Xialla has been proven to help men with difficult to treat conditions. Conditions such as diabetes, high blood pressure and heart disease can all contribute to ED by slowing the inflow of blood to ...

I can get an erection but it goes away. Can Xialla help?

Yes, there's a good chance that Xialla may help. Xialla works best for men who struggle with excessive blood outflow. Many men can get an erection, but find it difficult to maintain because the blo...