FAQ

What is the refund and exchange policy?

Xialla comes with a 100% satisfaction guarantee. If you don't love it, get a full refund within 60 days. Need a different size? We’ll send one for free. No returns required - just contact us, and w...

Can my order be expedited?

At the moment we don't offer expedited shipping.

Where is my order?

Use the link in your confirmation email to check in on your order at any time, or sign in to your account to see the status of all your orders and track them. You can also click the chat icon at t...

Is my payment information secure?

We use the Shopify e-commerce platform, the global gold standard, so you can be confident that all of your information is 100% protected. 

Is Xialla packaged discreetly?

Yes. Xialla arrives in a plain recyclable brown bubble-pack with no markings to indicate the contents.

How long does shipping take?

Our standard free shipping takes 5-7 business days.  A note to our many valued USA based customers:  We are a small, fast-growing Canadian company and we ship from Toronto, Canada. We apologize to...

Where do you ship?

We ship to the USA and Canada. We are a small but fast-growing Canadian company. As we grow we will ship internationally. 

What makes Xialla different?

Xialla is an integrated ring, loop, and adhesive band - all constructed of soft, elastic silicone. Xialla's unique, patented design anchors the ring in place to prevent it from moving during sexual...

I've tried everything and nothing works. Can Xialla help me?

Even if your ED is severe, Xialla might help. In clinical trials Xialla was effective at treating 54% of men who had failed all other treatments. For some of the men Xialla worked on its own and fo...

Does Xialla work with pumps?

Yes Xialla works with pumps. Use Xialla in place of the standard constriction rings used with vacuum pumps for dramatically better results.  For general information on using Xialla with pumps, see...